Our Guarantee & Warranty - Level Two Chimney Leesburg

The Level Two Chimney Leesburg Guarantee

We’ve cleaned and inspected more than 38,000 chimneys in Leesburg and Loudoun County since 2009, and every single one left with a written price before work started and a documented photo record when it was done. That’s the foundation. On top of it sits the 365-Day Done Right Promise: if the work isn’t done right, we make it right. Not a pro-rated credit. Not a service fee to come back. We return, we correct, and you don’t pay for our mistake. It’s stamped on every job under the Haven Standard, and Corrine Halstead, owner of Level Two Chimney Leesburg, stands behind it personally. That’s what a guarantee is supposed to mean.

Call (571) 601-3174

What’s Covered

• Workmanship on every service we perform. If a sweep, repair, cap install, crown patch, or liner job fails because we installed or performed it incorrectly within 365 days, we fix it at no charge.
• Parts and materials we supply. We source from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, procured through Haven’s buying network specifically to keep customer prices honest. If a part we furnished is defective, we handle the replacement.
• Honest, written pricing before any work starts. Clause 1 of the Haven Standard requires a written price, written scope, and written warranty delivered before anyone begins, never after the tech is already in your home. No surprises, no “while we’re here” add-ons.
• A documented record of what we found and what we did. Clause 4 of the Haven Standard requires a documented photo record on every visit, and we’ve kept that archive running continuously since 2009. You see what we saw.
• On-time arrival and clear communication. A named technician is assigned to your job, you get a text when they’re on the way, and a live person answers the phone 24 hours a day, 7 days a week. Not a voicemail, not a web form.
• Cleanup as standard, not an upsell. A chimney sweep is a dusty trade, and we treat your home accordingly. Drop cloths, HEPA vacuuming, and leaving the fireplace area cleaner than we found it are part of the job, not a line item.

Our Satisfaction Promise

If you’re not satisfied with the work, here’s exactly what happens: you call (571) 601-3174 and tell us what’s wrong. A live person answers. We schedule a return visit at no charge, and we don’t argue about whether your concern is valid. Corrine’s rule is simple: if a Leesburg homeowner looks at the finished job and something doesn’t sit right, we show up and make it sit right. Maybe the crown patch didn’t cure the way it should have. Maybe a piece of debris got left in the firebox. Maybe you looked at the camera footage and want a second opinion on whether a repair recommendation was actually necessary. Any of it. The 365-Day Done Right Promise covers the workmanship. The satisfaction promise covers everything else: your peace of mind, your trust, and your willingness to recommend us to a neighbor in Lansdowne or Beacon Hill. A guarantee that only applies when you’re willing to fight for it isn’t a guarantee. Ours applies when you call.

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After

Licensed & Insured Backing

Paperwork matters because promises don’t mean much if the company making them can’t be held accountable. Level Two Chimney Leesburg is licensed and insured, and our license information is displayed on every page of our website. Our technicians are background-checked and uniformed, not day-laborers picked up for the job. Insurance protects your home if something goes wrong during the work, and licensing means the work is performed to code, inspected by people who know the difference between a proper flue liner installation and one that’ll fail in three years. Trust in a chimney company isn’t built on handshakes. It’s built on credentials you can verify, documentation you can keep, and a business that’s still going to be in Leesburg when you need it. We’ve been here since 2009. We plan to keep being here.

How Long Does the Guarantee Last?

The workmanship guarantee runs 365 days from the date the job is completed, which is why we call it the 365-Day Done Right Promise. If a sweep, repair, cap, crown, or liner installation fails due to our workmanship within that window, the fix is on us. Manufacturer warranties on materials are separate and vary by product line, which is why we document every material used on your written scope of work. You’ll know exactly what was installed, what it’s covered by, and who to call if something fails. And because a chimney that’s been properly maintained rarely has surprises, we’ll recommend only what the camera actually shows. If the flue liner has ten more years in it, we’ll tell you that. If the crown is spalling and needs attention before water gets behind the brick, we’ll show you the photos and explain what they mean. No recommendations without evidence. That’s the guarantee behind the guarantee.

What Happens If Something Goes Wrong?

You call (571) 601-3174. A live person answers, 24/7. You tell us what you’re seeing. We pull your file, including the photo record from your original visit, and we schedule a return trip. If the issue is our workmanship, you pay nothing for the correction. If it turns out to be something else, like a storm that knocked a branch onto your cap or a homeowner who burned treated wood and glazed the flue with Class III creosote, we’ll tell you plainly what we found, give you a written price to fix it, and let you decide. We don’t upsell, and we don’t scare-sell. The guarantee is for our work. The honesty is for everything else.

The Haven Standard, Clause by Clause

Level Two Chimney Leesburg operates under the Haven Standard, a set of commitments that govern every job we do. Here’s what that means when you hire us in plain language:

• Clause 1: Have it in writing. Written price, written scope, written warranty, delivered before anyone starts. Never “call for a quote.” Never a surprise invoice.
• Clause 2: Arrive on schedule. Named technician, text when they’re on the way, and respect for your time.
• Clause 3: Verified crews. Background-checked, uniformed, trained on the equipment and materials they use.
• Clause 4: Documented photo record. Camera-scan inspection on every visit, with images you can see, keep, and use to verify any recommendation. This archive practice has been running since 2009.

These aren’t marketing bullet points. They’re operational requirements. When Corrine Halstead signs off on a job, she’s certifying that all four clauses were followed. If one wasn’t, that’s a 365-Day Done Right Promise situation, and we handle it accordingly.

Free Second Opinion on Any Written Estimate

Bring us a competitor’s written quote, and we’ll give you a free second opinion on it. Not a sales pitch. An honest read on whether the scope is necessary, the materials are appropriate, and the price is fair for Leesburg’s market. If the quote is solid, we’ll tell you that, even if it means we don’t get the job. If it’s inflated or includes work your chimney doesn’t actually need, we’ll show you the photos and explain the discrepancy. This isn’t a promotion. It’s a policy. The chimney trade has too many scared homeowners and too many unnecessary liner replacements, and we’re not interested in being part of that story. Corrine has talked more than one Leesburg homeowner out of a $4,000 rebuild that a camera scan proved was unnecessary. That’s the standard we hold ourselves to, and we’re happy to be evaluated against it.

Written by Corrine Halstead, Owner at Level Two Chimney Leesburg, serving Leesburg since 2009.